Terms & Conditions
Promptness ensures maximum session time.
Following agreed payment terms refunds are only given at the absolute discretion of Confidential Counselling.
The counselling site is set in the quiet rural parish of St Martin, hidden away down a leafy lane, nestled amongst fields and trees. Clients will be given a map and specific directions upon booking. Please be aware that access to the counselling site is via stone steps and therefore if this is an issue I can offer telephone or online counselling.
Payment should be made on the day either by cash, cheque or online bank transfer.
There is a cancellation charge of £50 unless the session is cancelled within 24 hours.
Costs & Payment Plans
Payment plans can reduce the cost of counselling by booking six or twelve appointments in advance. There is no need to make a decision before we meet face to face, see how you feel throughout the first appointment and we can talk about whether you would like to book a course at the end of that appointment.
The amount you chose may depend on what you would like to deal with, one may be enough for you or you may wish to take a longer term approach. You chose what is right for you.
One counselling appointment = £75
Six counselling appointments = £375
Twelve counselling appointments = £750
Confidentiality, Privacy, Compliments & Complaints
Strict confidentiality is always maintained and is an essential part of the counselling process. The only circumstances where confidentiality may be breached are when there is a serious risk of harm to you, the client or to others, or where the counsellor is obliged to comply with legal requirements.
In compliance with best practice and ethical guidelines issued by the British Psychological Society and the British Association of Counselling and Psychotherapy, I have a supervisor who monitors the quality of my work. The supervisor does not need to know client details unless there is a legal cause to do so or where a complaint is made.
Permission To Contact GP
It may be necessary to contact your GP, for example where there is a serious risk of harm. In order to do this I would appreciate having your written permission. In addition, your verbal permission will be sought prior to this happening, in all but the most exceptional cases. If you have any doubt about this please ask.
Please be assured that the security of your personal data is of the utmost importance to me. I will not share your personal data with any third party without your consent except in the most exceptional of circumstances, such as those stated in the Confidentiality Policy.
The collection of your personal data is required as part of the counselling process, such as your name, address, telephone number, date of birth, age, GP contact details and a brief overview of your health and wellbeing.
Your data is not processed electronically, nor is automated profiling used. If you would like further information on your rights in relation to your personal data please refer to the Data Protection (Jersey) Law 2018 or the Office of the Information Commissioner.
I keep personal data records for at least ten years for returning clients, after which they are securely destroyed. Please let me know if you have any specific questions or preferences.
Compliments & Complaints
Compliments and complaints are always welcome. Should you have cause for complaint, please in the first instance speak to me. It is best if you make your complaint as soon as possible, while the events are still clear, however, all complaints will be investigated irrespective of when they happened. Should you feel unable to speak to me about a counselling related complaint, please contact one of the Regulatory Bodies noted on the website.